Refund policy and returns
Standard products
Any unused non-configurable product is eligible for refund up to 14 days after they’ve been recieved. These include standardized packs, whether in-stock or on backorder and all accessories.
Custom items
Custom items that are made to your specification are not eligible for return. These alterations do include but are not limited to fabric combinations, custom sizing, and any requested adaptation from the standard listed specification of the goods in question e.g additional sewn-on pockets or features.
Returns
Please use the contact form to initiate a return.
You are responsible for the cost and risk of returning the product(s) to me. Send it to the following address:
Blind Banana Bags
v/ August Bystrup Johansen
Speditørvej 2A, 9000
Denmark
Repairs
I offer repairs for my products past the 2 year manufacturer’s guarantee against defects. This service is done at cost and subject to availability. You are responsible for the cost of shipping the product(s) to me. Please fill out the contact form with information about the damage to initiate the process.